Since 2002, Metro Transit in Minneapolis/St. Paul has been using TransitMaster, Trapeze's ITS, to monitor and manage their bus operations.
Challenges: Imagine this: Before implementing TransitMaster, a bus operator calls for help by pressing a silent alarm. The control center sees the bus is scheduled to stop at 8:15 am. They ask a supervisor to find it, only to discover the bus is not at its scheduled location.
Solutions: They chose TransitMaster to improve the rider experience, improve operational efficiency, and ensure seamless communications from dispatch to the control center to the customer.
See why their Manager of Technology Systems says their recent ITS upgrade was "a game changer for our organization."