Results
Since implementing EAM, their PM compliance has already drastically improved, from 42% prior to EAM to 89% post-EAM. Knight attributes this to the digital tracking that EAM provides.
He said, “We know exactly where our buses are. Now, we track all our fueling digitally through EAM fuel tickets. We get mileage as soon as a bus is fueled, we know what it’s sitting at, its miles reading, hours readings, things we didn’t ever used to be able to track in real time. It keeps better track of our inventory and drastically helped with PM compliance.”
As a result, their inventory numbers “are about as tight as they’ve ever been,” said Knight. Before, they had 9-10% annual inventory discrepancies and since using EAM to track and manage inventory, it’s down to 2-3%. What this really means is that their finance team knows their inventory count is accurate so they can use this data for capital planning – without risk purchasing parts they don’t need or spending money where they don’t have to.
What Knight likes most is the concise communication between departments, especially with their building maintenance to track stationary assets. “Now, we have a nice concise line of here’s the problem, here’s the guy who requested the service or reported the problem, here’s the technician who solved it… We never used to be able to track this without people pulling 20 different pieces of paperwork or sending out six emails and getting only one reply.”
And at the end of the day, it’s making a huge impact at this agency. “Better PM compliance means more units staying on the road. If we’re doing preventative maintenance inspections, it means we’re getting buses out the door and making routes on time. A lot less deadheads and stand-ins. People are happier with the service – and to prove it, we’ve hit new ridership records for the last three years in a row,” said Knight.