High call center volumes was a point of pain for the Dallas Area Rapid Transit (DART). Customers wanted an online trip planning service which in turn could decrease the number of calls.
Challenges: DART needed a stable system which required little or no data maintenance and a simple user interface for its customers.
Solutions: After implementing Trapeze's INFO-Web solution, there were immediate changes to schedules and no additional data maintenance.
Since implementing INFO-Web, DART has decreased its call center volumes by 300-400 calls per day and increased its website traffic by 10-20%.