Hillsborough Area Regional Transit Authority's (HART) part request process was inefficient and ineffective. Human error played a major part in the request process.

Challenges: Parts were often lost, over ordered or under ordered and not issued to the appropriate work order due to HART's manual process to request parts.

Solutions: Using Trapeze's EAM storekeeper Portal, Hart now requests parts electronically which helped to reduce human error. 

In less than one year since implementing the solution, HART has reduced labor time by 25% and improved efficiency by 20%.

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