Dallas Area Rapid Transit (DART) needed to spruce up communication between departments as well as between operators and supervisors. To do this they would need to enhance their existing OPS solutions.
Challenges: Recording employees' shifts was done on a combination of spreadsheets and index cards which was an inefficient process. Communication with bus operators and management had to be done in person or by phone for bidding requests.
Solutions: DART added two OPS-Web modules and OPS-SIT which automated much of the communication involving operational and timekeeping information.
DART saved a significant amount of time as the number of supervisors managing bidding requests decreased from 2-3 supervisors to just one.