In this video, you’ll hear Dennis Guy, Customer Experience and Innovation Manager at Hamilton Street Railway talk about how they listen closely to their customers to find out what they really want from their transit agency.
What are customers asking for? Real-time information. "To be able to tell somebody right now what’s happening right now is gold.”
Watch the video to find out how HSR is collaborating with Trapeze and their customers to design a better Traveler Information system.