San Diego Metropolitan Transit System was able to save $427K in the first year post-implementation of a semi-automatic, streamlined eligibility certification process.
Challenge: Over the last three years, SDMTS has experienced double-digit growth in its paratransit operations. MTS was concerned about the large growth and its impact on the MTS budget. Paratransit services are expensive to operate and require public subsidies many times greater than fixed route services.
Solution: To combat these dramatically increasing costs, MTS implemented a rigorous eligibility certification process. MTS’ goal was to ensure that only riders who truly needed the service and are unable to use traditional fixed route bus and trolley were riding its paratransit service.