Your paratransit passengers are no different from fixed-route riders in expecting “up-to-the-second” information and easy-to-use technology at their fingertips to quickly and reliably get to where they need to be.
The PASS App is a native, downloadable app (available on Apple iOS and Google Android) that enables paratransit passengers to easily manage trips from their mobile device, so they can book and pay for trips online and track their incoming vehicles.
With the PASS App in your passengers' hands, you are able to:
- Reduce no-shows and call volume, helping you control paratransit costs
- Improve on-time performance by giving passengers real-time information to prepare for vehicle arrivals
- Increase customer engagement and reduce complaints by providing passengers with a self-service platform that empowers them to make their own decisions
Download the PASS App Solution Sheet to find out how you can enhance the paratransit rider experience while improving operational performance and reducing costs.