Customer Service is an integral part of your agency. As reservationists are the first point of contact for your customers, it’s important that you deliver fast and reliable service that your passengers expect. Our solution, PASS Reservations, streamlines call-handling with one-click booking and scheduling to increase both customer and reservationist satisfaction.
Here’s how PASS Reservations brings you all the must-haves and nice-to-haves for your call center.
- Our solution reduces processing times by up to 50% to input information and schedule a trip, making your call center more efficient
- The intuitive user interface makes workflows easy to use and simple to navigate to respond quickly and accurately to any client inquiry
- Comes with extensive training and reporting modules, shortening the learning curve for onboarding and making it easy to track performance for reservationists
Download the PASS Reservations solution sheet to find out how you can make your customers happier.