The Trapeze Passenger Experience for rail is a set of modules that deliver schedule and real-time information to rail passengers through a variety of mediums, including call centers, web sites, mobile devices and automated phone (IVR) systems. The solutions are flexible and modular, enabling agencies to plug in functionality as required.
We want you to get the most out of your investment, so we back up every solution with expert implementation, thorough training and dedicated customer care. Ours is by far the best end-to-end TI solution on the market so you can:
- Provide better customer service
- Increase call center productivity
- Lower costs
- Maximize ROI
When Translink (Vancouver, BC) switched to the Trapeze IVR system in 2007, call center volume reduced by over 31% and customer satisfaction levels improved dramatically.
Download this solution sheet to learn more about Trapeze Group’s TI solutions.